Shipping policy
Dispatch
Australia/Canada/UK/NZ/Rest of World: All items are carefully packaged on the Charlie and Fox premises prior to shipping with Australia post from NSW 2474 unless otherwise specified.
United States: All items are carefully packaged and shipped from our warehouse in California.
Processing times
We aim to get your new treasures on the way as quickly as possible, and our standard processing times are 2-3 business days during normal operational times.
Postal fees
Postal fees are automatically calculated at the checkout and orders are posted through Australia Post. You should receive tracking information at the time of dispatch, however if you would like to follow up on the status of your order at any time, please get in touch via email at hello@charlieandfox.com.au.
Taxes - Australia
We automatically collect GST for orders within Australia, and these are included in the displayed product price.
Taxes - United Kingdom
We automatically collect VAT for orders to the United Kingdom, and these are included in the displayed product price.
EU Shipping
EU customers can enjoy ordering with all taxes and duties paid at checkout.
1. All-Inclusive Pricing: For orders under 150€ (excluding shipping and taxes), all
VAT and customs duties are included at checkout. No extra charges on delivery.
2. Faster Delivery: Orders under 150€ benefit from quicker customs clearance,
leading to faster delivery times.
3. Shipping Fees: Shipping fees are calculated separately and not included in the
150€ limit. Check shipping rates at checkout.
4. Customs Charges: If for any reason local customs charge any fees upon delivery,
please contact our customer support at support@charlieandfox.com.au.
Delivery times
(estimated from the postal network; please note that delays may be incurred during times of high processing. This includes but is not limited to Black Friday, Christmas and New Years.)
Australia
2-8 business days
United States:
3-5 business days
Canada:
8-12 business days
New Zealand, United Kingdom, Singapore, Japan
8-12 business days
Europe
10-15 business days
Rest of world
10-25 business days
